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About Us


Delivery Times PDF
For a comprehensive guide to our delivery times schedule, why not download our Delivery Times PDF?

Making A Purchase
Click on any items that you wish to buy, check required quantity, click buy, check correct item and quantity, click "confirm" to add to the shopping cart. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy your order, including item, style, colour preferences and alternate shipping services.
you can cancel your order at any time up to payment confirmation.


For Online Payment:
Visa, Visa Debit (Delta), Mastercard, Solo and Switch.
We now do NOT accept American Express.
Payment is made via SagePay secure gateway


Telephone Orders:
We can take orders over the phone during our office hours:
Monday to Friday 9:00am to 5:00pm


Phone: +44 (0)1325 954584

We will notify via e-mail or phone of any orders we are unable to send
Receipt of order placed is for reference only.


All prices shown on this web site are in Pounds Stirling (GBP)


Where an image assortment is shown only 1 item will be supplied unless stated otherwise


Value added items are subject to availability


Images and text on this web site are for illustration only and products supplied may vary in style or colour


Shipping And Handling


To check the shipping cost of any item (UK) please add items to cart then go to the Checkout where all available postal options and prices will be shown.
You can cancel at any time before payment section


Special Delivery: Fee of £5.65. Next working day delivery if order is placed before 4pm Mon-Fri.


Signed For Recorded: Fee of £2.95. Takes 1-2 working days to be delivered.


Free shipping (special delivery) for orders over £100.00

If you are out for delivery and are carded please phone the number on the card to arrange collection / re-delivery ASAP


NOTE: all parcels are returned to us after 7 working days if unclaimed, we reserve the right to charge any re-delivery costs
NOTE: once a parcel has entered the postal system we cannot be held responsible for loss or damage of that item.


Delivery Schedule
Orders are usually Shipped the next working day
Special delivery orders are posted ASAP
Delays in shipment will be notified


UK Parcels that cannot be left at the delivery address will be held at your nearest Royal Mail Main Sorting Office for customer collection for a period of time before being returned to us. A card should be left at the delivery address stating which depot the parcel is held at


Should any part of your order or delivery be returned to us because you could not accept it, or failed to collect during the time-scale permitted by the appropriate delivery company, then you may be liable for a re-delivery charge.

Back Orders
We do not take reservations or back orders on any items not readily available
We will respond by e-mail to any requests for notification of items back in stock
Shortfalls and lack of stock for orders will always be notified ASAP

Tax Charges
For orders invoiced to the UK and European Union, 20% VAT is included.

Credit Card Security


Unforgettable Moments Ltd. accepts these cards - Visa, Visa Debit (Delta), Mastercard, Solo and Switch.
When asked to provide your Personal details you will be moved into a secure area and the padlock symbol will appear at the top of your browser. We use 128 bit SSL encryption which means your information is extremely secure. Card details are entered using SagePay and you will be automatically transferred to make payment

SagePay is a payment gateway enables you to pay your purchase securely over the internet.
All major Credit and Debit cards are accepted.

SagePay uses state of the art security tools and techniques, both proprietary and unique, to ensure that you are protected against what is nowadays a virtually non-existent risk. SagePay also have inbuilt system redundancy and fault tolerance, to provide you with a virtually uninterrupted service 24 hours a day, seven days a week.

Payment Confirmation:
You will receive a Sagepay transaction confirmation email showing details of the purchase you have made, including a purchase Transaction ID.

If you receive more than one email and you have only made one purchase, please contact us immediately, and inform us that you may have placed multiple orders by mistake. We will be able to track your order and arrange a refund. If necessary, we will answer any other queries you have about your order.

Guarantee
We reserve the right to change prices, descriptions, modify, or substitute products without notice. All goods on the website and any associated advertisement are invitations to treat only and are not offers.
Web site prices may not be the same as any store prices or offer prices.
Any orders received represents an offer to buy products indicated by you, this not a binding contract until acceptance of the order and we have dispatched the goods. This means that if the price, description or any other information about the product is incorrect Unforgettable Moments Ltd. shall not be obliged to sell you the product.
GUARANTEE - All our products are guaranteed for 28 days against faulty workmanship. If you have a faulty product please contact us and we will make arrangements to either replace,repair, or refund the item. Please note this guarantee does not cover fair 'wear and tear'. This does not affect your statutory rights.

When ordering discounted items other offers such as discount codes or free items cannot be used in conjunction with these discounted items. e.g. spinning free ring codes can only be used when the purchased rings are full price ring and are not included in a seasonal sale. We have the right to refuse any orders placed that use discount codes in conjunction with other offers and sales available.
Please note that most items supplied will have customer service contact information included, this is usually the quickest method by which faults / repairs can be completed.

Internet prices may not reflect any offer prices in store, just as internet offers may not be available in store
Please telephone if unsure of any given price

Privacy Policy
Unforgettable Moments do not disclose buyers information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item. The address book is used and to store your details if you select the 'Remember Me' option. Data collected by this site is used to:

a. Take and fulfil customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

Returns Policy

Faulty Goods:
We will either refund in full, or replace the faulty item free of charge. Returned faulty items will have all monies (including shipping costs) refunded at the earliest time after the faulty item has been received. We recommend that you send the item/items by special recorded delivery, as we cannot be held responsible for goods that don't arrive.
Goods can be collected by request (no return postage will be charged)

Unwanted goods:
Must be returned within 14 working days of dispatch date, in their original packaging complete with all labels and instructions, at the purchaser's expense. All other monies (excluding shipping costs) will be refunded at the earliest time after the unwanted item has been received. We recommend that you send the item/items by special recorded delivery, as we cannot be held responsible for goods that don't arrive.
Any credit will be made direct to the payment method originally used either less our full or a contribution towards our original postage costs.

If you wish to exchange items please call us during office hours: 01325 954584

Unforgettable Moments

703E Whinfield Drive
Aycliffe Business Park
Newton Aycliffe
DL5 6AU

daniel@unforgettablemoments.co.uk V.A.T. Reg. No. 941366325

Registered In England No: 06646241

Copyright and Trademarks
All Site design, text, graphics, the selection and arrangement thereof, and all software compilations, underlying source code, software (including applets) and all other material on this Site are the copyright of Unforgettable Moments Ltd and its affiliates, or their content and technology providers. ALL RIGHTS RESERVED.
All brand names, product names and titles used in the Site are trade marks or trade names of their respective holders. No permission is given in respect of the use of any of these names or titles and moreover any such use may constitute an infringement of the holders' rights.