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Delivery Times PDF

For a comprehensive guide to our delivery times schedule, why not download our Delivery Times PDF?

Christmas Delivery

The last date of order to receive international orders in time for Christmas will be Tuesday 15th December. The last date of order to receive 1st class recorded delivery orders in time for Christmas will be Monday 21st December. The last date of order to receive Special Delivery orders in time for Christmas will be Wednesday 23rd December. All orders placed in November and December will be applicable for our Christmas returns policy, any orders placed in these two months can return any unwanted items back to us up to 14 days post Christmas day for and exchange.?

1st Class Recorded Delivery - £3.50

Items sent by recorded delivery must be signed for. This takes 2-3 working days.

Special Delivery - £6.50

Items sent by special delivery should arrive with you by 1pm the next day providing your order was placed by 3.30pm the previous day (excludes Fridays). Remember to use a work address if you need to, as these items need to be signed for. We strongly recommend Special delivery on any large orders as 1st class recorded does not cover jewellery.

Free Special Delivery - £0.00

For orders over £100, we provide free special delivery for you, it's just our way of saying thanks!

International Delivery - £10.00

We ship orders worldwide for a set cost of £10.00, we do ask that all international orders are paid for using papal. Delivery times can take between 7-14 working days depending on where in the world you are.

Exchanging and returning Items

All customers wishing to return an item must download & fill out our Returns Form. Please include your fully completed form with your return back to us.

If an item purchased from Unforgettable Moments is unsuitable or does not fit it can be returned for a refund or to be exchanged. You have 14 days from the despatch date to return the item, which must be returned in its original condition with the packaging supplied. You are responsible for the return postage charge. If an item is returned back to Unforgettable Moments out of the 14 day returns period we may ask that the customer covers any postage costs incurred as a result of sending back to the manufacturer under the manufacturers warranty


In the interest of hygiene, earrings are non-returnable.


When an item is to be exchanged you will be charged for the postage of the replacement item.


Where there is a price difference between the items we will call you to take your card details to either credit your account or to take extra payment.


We do not accept responsibility for parcels being returned to us that are lost in transit and strongly advise that returns are sent by Special Delivery.


We do not accept responsibility for any delays in the postal service or for undelivered goods and strongly advise customers to select the "Special Delivery - Guaranteed Next Day" option, which includes a Parcel Tracking Service and Insurance.


Returns, exchanges and repairs are processed in the order that they are received. Although we strive to process them as quickly as possible please allow 1 . 2 weeks for your request to be processed. Please allow additional time during peak times such as Valentine's Day, Mothers Day and Christmas.


When exchanging an item that is ordered in error by the customer we request that the customer includes a cheque for the amount of £6.50 for the return postage of the exchanged item. If this is not included we cannot ship the exchange out. (Please make cheques payable to Unforgettable Moments)

Any items ordered and sent back as unwanted will be refunded all costs of the order excluding postage costs. Orders are refunded on all orders returned to us within the 14 day returns period the orders must be returned in the same condition in which they were originally dispatched.


If you have any return issues which are not stated here please do not hesitate to contact us.


Please return to the following address:


Unforgettable Moments

703E Whinfield Drive
Aycliffe Business Park
Newton Aycliffe, Co Durham
DL5 6AU

01325 954584

daniel@unforgettablemoments.co.uk

For Further Information
Any in depth shipping information required please visit the post office website: www.postoffice.co.uk/portal/po/home

Unforgettable Moments

703E Whinfield Drive
Aycliffe Business Park
Newton Aycliffe
DL5 6AU

daniel@unforgettablemoments.co.uk V.A.T. Reg. No. 941366325

Registered In England No: 06646241

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