Frequently asked questions
Straight answers about delivery, ordering and payment.
How much is delivery?
Delivery is free in the UK on gifts of £20.00 or more. Below that it costs £3.99. The charge is shown in your basket and at checkout before you pay.
How does ordering work?
Add gifts to your basket, go to checkout and enter your delivery details. You do not need an account. After paying you are taken to an order confirmation page.
How do I pay?
Card payments are processed by Stripe. Your card details are entered on Stripe's secure payment page.
Where do the gifts come from?
Our products come from UK suppliers, and orders are sent to you directly from them.
How do returns work?
Our returns policy is still being confirmed, so we cannot state the details here yet. Please see our returns page for the latest.
How long will my order take?
Delivery times are being confirmed. Please see our delivery page for what we can state today.
Still stuck? See our contact page.